Palmer Retail Solutions Blog

Palmer Retail Solutions Update

Posted by aderby on Feb 7, 2014 9:15:51 AM

It is with great sadness that I share with you a tragic incident at one of the Palmer Promotional Products facilities. On the morning of Wednesday, Feb. 5, our assembly and warehouse facility located in Detroit, Mich. caught fire and severely damaged the structure and all of its contents. Fortunately, all 32 employees working inside the building were able to safely evacuate without harm.

Fire was identified in the building at approximately 9:00 a.m. and authorities were called immediately. The Detroit Fire Department arrived approximately 20 minutes later. Once firefighters were on the scene, they were unable to apply sufficient water to due to lack of functioning equipment and inadequate water pressure. Nearly one hour passed from the time of being notified of the emergency to the point at which the firefighters could begin controlling the flames.

Thankfully, Palmer Promotional operates in three separate facilities and, while we lost substantial inventory, our ability to manufacture products has not been affected. We are finalizing the details of our new temporary facility and we will resume our assembly functions by Wednesday, Feb. 12 - exactly one week from the date of the incident.

We expect to begin making shipments of freshly assembled products the week of Feb. 17 and increase our production rates each week until we are back to 100 percent. We expect to have our warehouse restocked with adequate inventory for all of our substantial client programs by March 15.

All of us at Palmer Promotional Products appreciate the outpouring of support, kind words of encouragement and your understanding during this incredibly difficult time.

Sincerest thanks,

Jim Palmer

Palmer Retail Solutions


To connect with us you can visit our website at or on Twitter: @PalmerPRS. Palmer derives great satisfaction from designing unique interactive kiosks that incorporate maximum functionality, ergonomics and offer long-lasting service.

Palmer Retail Solutions strives to offer our clients the absolute best combination of innovation, quality, service, and value for our diversified custom store fixtures and merchandising displays. For more information about our designs, retail fixtures, cash wraps, kiosks, or point of purchase displays, visit our website at