As a retailer, you want loyal customers because you want to increase your store’s overall revenue. But it takes more than fun campaigns and discounts to spark customer loyalty, for two reasons:Read More
Palmer Retail Solutions Blog
Tags: brand loyalty
Increase brand loyalty by improving your customer service.
Retail customers are more demanding these days, and are extra critical of your customer service efforts. Don’t let them down! Retailers who are on their toes when it comes to customer service have the most devoted patrons. Positive interactions are easily implemented by remembering to follow the Golden Rule: treat others as you would like to be treated.
Here are some tips to stay ahead of the competition.
- If your answer sounds like “no” to your customer, it’s the wrong response. If you’re out of a size or don’t know the answer to their question, say “let me find that for you,” and then follow through.
- Accept returns, and don’t argue about it. The goodwill you generate will probably far exceed the cost of the merchandise.
Tags: retail tips, palmer, palmer retail solutions, Palmer Promotions, retail industry, brand loyalty, retail solutions, Retail Environment Industry, customer service tips for retailers, customer service