Clienteling. Did you just ask yourself, “Is that a real word?” It’s not only a real word, it’s the concept that could take your store to the next level when it comes to building customer loyalty.Clienteling is the art of creating customer relationships that go beyond traditional (and largely impersonal) buyer-seller status. The savviest of retailers use these strategies to establish and strengthen personalized relationships with key customers. Read More
Palmer Retail Solutions Blog
Tags: connect with customers
Using your kiosk to connect with customers.
These kiosk applications enable shoppers to browse a full product range and purchase online items in-store. This online portal in your brick-and-mortar store creates endless options. If a product isn't available at the physical locations, shoppers can be directed to the kiosk. The online portal creates an additional shopping dimension that encourages purchases, enhances the experience, and connects customers to their desired products.
As customers embrace the do-it-yourself culture, the self-service kiosk serves as a point of empowerment. Customers appreciate the ability to inform themselves about purchasing decisions.Read More