Arrrrgh! All businesses have to deal with difficult customers from time to time, but in retail, this situation is so common that sales associates should receive special training in dealing with difficult people. Ideally, you want every customer to leave your retail counter happy. But how? Here are some tips on counter etiquette to help deal with difficult customers.Read More
Palmer Retail Solutions Blog
Worldwide, 84% of shoppers say they’re more likely to shop at retailers with loyalty programs. However, a mere 9.5% say they actively redeem offers. So, while the concept is obviously attractive to customers, execution evidently is not. The purpose of these programs is to encourage customers to shop more often and buy more. But there’s a lot more to creating a loyalty program that works than simply handing out “buy-10-get-one-free” punch cards.Read More
Tags: customer service
Increase brand loyalty by improving your customer service.
Retail customers are more demanding these days, and are extra critical of your customer service efforts. Don’t let them down! Retailers who are on their toes when it comes to customer service have the most devoted patrons. Positive interactions are easily implemented by remembering to follow the Golden Rule: treat others as you would like to be treated.
Here are some tips to stay ahead of the competition.
- If your answer sounds like “no” to your customer, it’s the wrong response. If you’re out of a size or don’t know the answer to their question, say “let me find that for you,” and then follow through.
- Accept returns, and don’t argue about it. The goodwill you generate will probably far exceed the cost of the merchandise.
Tags: retail tips, palmer, palmer retail solutions, Palmer Promotions, retail industry, brand loyalty, retail solutions, Retail Environment Industry, customer service tips for retailers, customer service