Palmer Retail Solutions Blog

How to Best Use Interactive Kiosks in 2014

Posted by aderby on Jan 31, 2014 12:05:47 PM

Keep on top of kiosk trends in 2014.

Self-service kiosks keep your business fresh and customizes the customer's experience. Cutting edge kiosks instill confidence that your store is innovative. Customers appreciate the 24/7 convenience, especially younger generations who expect nothing less than the latest technology at their fingertips.

So what’s trending in 2014 for self-service kiosks?

  • Developers are using existing operating systems for smartphones, rather than custom-designing software for specific types of kiosks. It’s faster, cheaper and already incorporates desirable features such as mapping, payments, intuitive hand gestures, and of course communication. It also enables linking mobile devices with in-store kiosks.
  • Widespread use of tablets by consumers is creating some concern that tablets could replace kiosks, but industry-watchers suggest the opposite is more likely – increasing integration of tablets into self service kiosks to make them even more appealing and accessible.
  • Look for new remote management options that enable configuration and ongoing management of self-service kiosks as well as immediate response to problems. Expect an increasing prevalence of kiosks for self-ordering and self-checkout, across a variety of industries. You'll also see an emphasis on sustainability, since self-service kiosks offer a smaller carbon footprint compared to other resources.
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