Palmer Retail Solutions Blog

How to Keep Holiday Shopping Going

Posted by Kathy Heil on Dec 23, 2014 12:34:01 PM

Tips to Retain Customer after Christmas

If you aren’t doing everything you can to boost post-holiday sales, you’re leaving a lot of money on the table. Smart retailers know there are many ways to retain customers after Christmas and into the New Year. It goes far beyond holding the obligatory clearance sale on seasonal items and unsold gift-intended merchandise. Here are some tips to keep the holiday shopping season going even after the holidays are over.

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Mobile Apps for Christmas Retail

Posted by Kathy Heil on Dec 17, 2014 12:54:14 PM

Mobile Apps to Help Increase Foot Traffic Over the Holidays

By now retailers are aware – sometimes painfully aware – of the number of shoppers using tablets and smartphones while in-store to price-check certain items. This is not all in bad taste though, there are mobile apps for Christmas retail that can actually help you draw foot traffic into your store and encourage shoppers to buy on-site. Here are 5 mobile apps that can help you increase traffic over the holidays:

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Customer Service Tips for Retailers

Posted by aderby on Feb 11, 2014 6:30:16 AM

Increase brand loyalty by improving your customer service.

Retail customers are more demanding these days, and are extra critical of your customer service efforts. Don’t let them down! Retailers who are on their toes when it comes to customer service have the most devoted patrons. Positive interactions are easily implemented by remembering to follow the Golden Rule: treat others as you would like to be treated.

Here are some tips to stay ahead of the competition.

Your policies.

  • If your answer sounds like “no” to your customer, it’s the wrong response. If you’re out of a size or don’t know the answer to their question, say “let me find that for you,” and then follow through.
  • Accept returns, and don’t argue about it. The goodwill you generate will probably far exceed the cost of the merchandise.

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Tags: retail tips, palmer, palmer retail solutions, Palmer Promotions, retail industry, brand loyalty, retail solutions, Retail Environment Industry, customer service tips for retailers, customer service

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