Your employees are a reflection of your business. When they’re upbeat – friendly, helpful and efficient – shoppers just naturally want to spend more time in your store. But the holiday season can take its toll on even the best of us. These 7 tips will help you maintain happy employees throughout the holiday season.
1. Lead by example
You can’t expect employees to get or stay excited about grueling holiday work schedules if you don’t share the load. Yes, you’re the manager, so you have to stay focused on overall operations. Being physically present shows how important this sales season is to you. You can easily keep an eye on the store and see if you need to make changes. And you’re on hand to help at the cash register, on the floor, or in the stockroom when there’s a rush.
2. Reinforce training with authority
Well-trained employees are essential during the holidays, but your team also needs authority to make decisions while dealing with customers. Make sure everyone knows your guidelines for this and then let them work – but be ready to step in if they need help or if a customer gets out of hand. Never allow anyone to abuse your people.