Palmer Retail Solutions Blog

An Interactive Kiosk Case Study: WestJet Christmas Surprise

Posted by aderby on Dec 20, 2013 8:27:00 AM

WestJet uses digital kiosk to grant Christmas wishes.

A viral video that gained millions of view in the span of a few days highlights the functionality of interactive kiosks. WestJet, a Canadian airline, pulled off what they are calling a "Christmas Miracle," which was made possible with the responsive abilities of digital kiosks.

As you can see in the video above, WestJet passengers would walk up to a large kiosk decorated to look like a giant Christmas present. Following the prompt on the large digital display, passengers would scan their boarding passes at a scanner located to the right of the screen. There were also WestJet personnel standing by to help passengers with the process.

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Tags: retail space, WestJet, WestJet airlines, digital kiosks, kiosks, palmer retail solutions, interactive kiosks, kiosk, kiosk display, viral video, kiosk tips, retail solutions, choosing a kiosk, interactive kiosk, Christmas Miracle, Retail Environment Industry

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